When a customer places an order on the Sitex Marketplace that includes products from one or more vendors, the platform automatically splits and routes each part of the order to the correct supplier. This article explains how that process works.
When a customer's basket contains items from multiple vendors, the checkout process creates a parent order and a series of sub-orders — one for each vendor involved. Each vendor only ever sees and manages their own sub-order. They do not have visibility of items ordered from other vendors in the same basket.
An order is routed to your vendor dashboard as soon as the customer completes payment and the order status moves to Processing. At this point you will receive a notification via your dashboard and by email, prompting you to begin fulfilling the order.
Your sub-order will include:
The specific products ordered from your store only
The customer's delivery name and address
Any special delivery instructions left by the customer
The order reference number
Payment status confirming the order is paid and ready to fulfil
The customer receives a single combined order confirmation email covering all vendors in their order. Separate dispatch notifications are sent when each vendor marks their sub-order as shipped, so the customer can track each part of their delivery independently.
Payment is collected by Sitex at the point of checkout. Vendor earnings from each sub-order are credited to your vendor balance after the 12% marketplace commission is deducted. Payouts are processed monthly. You do not need to handle payment collection from customers directly.
If you have a query about an order routed to your store, contact the Sitex marketplace team via Messages in your dashboard or email support[at]sitexdirect.com.