You can return your items within 14 days of receiving your order. The item must be unused, in its original condition, and in its original packaging with accessories/manuals. Some items, like personalised or perishable goods, cannot be returned.
Some items may be excluded (for example, personalised, made-to-order, or hygiene-critical goods). Eligibility is confirmed during your return request.
How to Initiate a Return
1. Log in to Your Account: Go to "My Account" in the top-right corner.
2. Navigate to Order History: Click on the specific order and item you wish to return.
3. Submit Return Request: Follow the prompts to submit your return request.
4. Return Instructions: You will receive return instructions and a return label (if applicable).
5. Refund or Exchange: Once we receive the item, we will process your refund or send a replacement as requested.
Refund Process
Once your return is received, the refund will be processed within 7-14 business days. The funds will be returned to your original payment method, and you will be notified once the refund is complete.
Refund timelines
Refunds are processed after inspection; banks may take extra time.
Once your return is received and inspected, we process the refund within the stated timeframe. Payment providers/banks may take additional time to show funds in your account.
Faulty items and warranty support
Report faults with photos/video and we’ll guide next steps.
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If your item is faulty, contact support with:
• order number
• description of the fault
• photos/video if helpful
We’ll advise troubleshooting, replacement, repair, or assessment depending on the product and fault type.