Buying from Sitex Direct is quick and straightforward. Whether you’re ordering a single item or purchasing multiple products for a large project, our website has been designed to make the process simple and secure.
You can browse products using the main navigation menu, category pages, or use the search bar to quickly locate specific products, brands or part numbers.
Product categories include:
Power Tools
Hand Tools
Electrical Supplies
Lighting
PPE & Safety Equipment
Workwear
Building Materials & Site Supplies
Fire Safety
Signage
Audio Equipment
and many more.
Once you’ve found a product, open the product page to view:
Product description
Technical specifications
Product images
Available options and variations
Pricing
Stock availability (where applicable)
Delivery information
Related products
If the product has multiple options, such as size, colour, voltage or pack quantity, simply select your preferred option before adding it to your basket.
Click Add to Basket to add your selected item.
You can continue shopping and add products from multiple categories before proceeding to checkout.
Your basket can be viewed at any time by clicking the basket icon at the top of the website.
Before checking out, you can:
Change product quantities
Remove unwanted items
Continue shopping
Apply a promotional or discount code (if available)
Review your order total
When you’re ready, click Proceed to Checkout.
You’ll be asked to:
Enter your billing details
Provide your delivery address
Select your preferred shipping method (where applicable)
Choose your payment method
Review your order
Once payment has been successfully processed, you’ll receive:
An on-screen order confirmation
A confirmation email containing your order details
Updates as your order progresses through processing and dispatch
Sitex Direct operates as both a traditional online retailer and a growing marketplace.
This means some products are supplied directly by Sitex Direct, while others may be fulfilled by carefully selected supplier partners.
If your basket contains products from multiple suppliers:
Your order may be fulfilled in separate shipments.
Products may arrive on different days.
Delivery charges may vary depending on the supplier and products selected.
You will receive tracking information where available.
This approach allows us to offer a much wider range of products while maintaining competitive pricing and availability.
For larger orders, project purchases, trade enquiries, or products marked RFQ (Request for Quote), simply submit a quote request or use our Source.Link service, available from the website footer, to help us source the products you need.
Our team will be happy to provide competitive pricing, source specialist products, and assist with any project or procurement requirements.
If you have any questions before placing an order, our customer support team is here to help.
You can contact us via:
Live Chat (the live chat icon on bottom-right of screen)
Contact Form
Email (support@sitexdirect.com)
Our team will be happy to help you find the right products and answer any questions regarding pricing, availability or delivery.