If an enquiry needs human review, the conversation can move from AI guidance to a live support route. This is useful for complex account, delivery, sourcing, or technical issues that need a person to step in.
When that happens, provide the order number or the full context again if requested so the handover is smoother.
Just tell Sitex Mind "I want to talk to a Live Person" and if a Live Operator is available they will jump on the chat window.
When an agent joins, the full conversation history is visible to them so you do not need to repeat what you have already explained. Response times for live agents depend on availability and current chat volume. Outside of support hours, the AI will continue to assist and any requests for a human agent will be picked up when the team is next available.