Sitex Mind AI (SITI) draws on the Sitex Help Centre knowledge base as its primary source of information. This includes all published articles covering products, account management, ordering, delivery, returns, and the wider Sitex ecosystem. The AI uses this content to provide accurate and relevant responses without inventing information that is not supported by the knowledge base.
The knowledge base that Sitex Mind AI draws from includes articles covering:
Sitex Direct — how to buy, trade accounts, B2B pricing, delivery, returns, split orders, and checkout
Power-Hub — account creation, product finding, ordering, delivery, and returns
Sitex Marketplace — how the marketplace works, vendor information, split orders, and delivery
Suppliers and Vendors — onboarding, fulfilment expectations, catalogue management, earnings, and payouts
SourceLink and RFQ — how to submit a request for quote, response times, and sourcing support
Trade Accounts and Credit — how to apply, approval process, credit limits, and payment terms
Sitex Tapes and Cable Ties — product guides, bulk ordering, and delivery
Trade Guy Community — how community accounts work, posting guidelines, and reporting
Sitex Mind AI itself — how the AI works, privacy, and when live agents join
Promotions and additional guides — double discount promotions, size charts, and app launches
Sitex Mind AI (SITI) is connected to the Sitex Direct and Power-Hub order system. If you ask about the status of an order, the AI will ask you to confirm your order number and billing postcode to verify your identity. Once confirmed, it can look up and provide:
Your current order status
Dispatch and tracking information
Your recent order history
This means you can get a quick order update directly in the chat without needing to log into your account or wait for a human agent to respond.
Outside of the above, Sitex Mind AI does not have access to personal or account-specific data. It cannot see:
Your saved account details, addresses, or payment information
Your trade pricing tier or agreed credit terms
Real-time stock levels or live product availability
Any confidential commercial information specific to your account
Where your query requires this type of information, a human agent may need to access your account directly to assist you.
Sitex Mind AI (SITI) is designed to respond only based on what is in the knowledge base. It will not guess or generate information that is not supported by published content. If a topic is not covered, it will direct you to contact the support team rather than providing an unreliable answer. As new articles are added to the knowledge base, the AI's ability to answer questions on those topics improves automatically.
See Privacy and Security for full details on how your conversation data is handled when using Sitex Mind AI.