Sitex Mind draws on the Help Centre knowledge base as its primary source of information. This includes all published articles covering products, account management, ordering, delivery, returns, and the wider Sitex ecosystem. The AI uses this content to provide accurate and relevant responses without inventing information that is not supported by the knowledge base.
Where your query relates to your specific account, order history, or pricing, a human agent may need to access your account details directly to provide the specific information you need. The AI does not have direct access to individual account records or confidential commercial information.