The Sitex Marketplace automatically generates PDF invoices and packing slips for every order placed through your store. This article explains how to access, configure, and download these documents.
A PDF invoice is automatically generated for every completed order and sub-order assigned to your store. You do not need to create invoices manually. The invoice includes:
Your store name and contact details
The customer's billing address
Itemised list of products ordered
Pricing, VAT (where applicable), and order total
Order reference number and date
To download an invoice for a specific order:
Go to Orders in your vendor dashboard
Open the relevant order
Click Download Invoice from the order detail view
The PDF invoice will download to your device
You can customise the information that appears on your invoices via your vendor dashboard settings. This includes:
Your business name and address
Company registration number and VAT number (if applicable)
Your logo — upload your company logo to appear on all generated invoices
Invoice number prefix — set a custom prefix for your invoice numbering sequence
To update these settings, go to Store Settings → Invoice Settings in your vendor dashboard.
Packing slips can also be generated for each order and are designed to be included inside your shipment. They include the customer's delivery address and a list of items in the order, but do not show pricing. To download a packing slip:
Open the relevant order in your Orders section
Click Download Packing Slip
If your business is VAT registered, ensure your VAT number is entered in your invoice settings so it appears correctly on all documents. If you are unsure about VAT requirements for your business, please consult your accountant or HMRC guidance.
If you have a query about invoices, missing documents, or invoice configuration, contact the Sitex marketplace team at support[at]sitexdirect.com.