This Privacy Policy explains how Power-Hub, operated by Sitex Industrial Ltd, collects, uses, stores and shares personal data when customers, trade users, website visitors and support users interact with www.power-hub.co.uk, make purchases, contact support, apply for trade access or use related services.
Power-Hub is committed to handling personal data lawfully, fairly and transparently. This policy should be read alongside the Cookie Policy, Terms and Conditions and any privacy information displayed at checkout, account registration or support contact points.
Power-Hub is the trading name used for the Power-Hub website. The website is operated by Sitex Industrial Ltd, a company registered in England and Wales under Company Registration Number 10610868. Sitex Industrial Ltd is VAT registered under VAT Number GB 261 6742 01.
For privacy enquiries, customers can contact support@sitexdirect.com or use the Help Centre at https://support.sitexdirect.com.
Power-Hub may collect identity data, contact data, billing data, delivery data, order data, payment reference data, account login data, trade account data, credit application data, support messages, live chat records, marketing preferences, device data, cookie data, analytics data and fraud prevention data.
Where customers contact support, we may collect information needed to handle the enquiry, including order numbers, photographs, serial numbers, product details, delivery information, return evidence, warranty information and communications with our support team.
We collect data directly from customers when they create an account, place an order, contact support, apply for trade access, apply for credit, subscribe to marketing, submit a review, use live chat or interact with the website. We may also receive data from payment providers, delivery companies, fraud prevention services, suppliers, fulfilment partners, analytics providers and business partners.
We use personal data to operate the website, create accounts, process orders, take payments, deliver goods, manage returns, provide customer support, operate trade accounts, assess credit applications, prevent fraud, comply with law, improve services, manage warranties, personalise website experience and send marketing where permitted.
Personal data may also be used to investigate order issues, verify delivery, handle disputes, support product safety matters, detect misuse, manage account risk and maintain accurate business records.
We rely on contract performance to process orders and provide account services, legitimate interests to operate and protect our business, legal obligation for tax, accounting, product safety and regulatory compliance, consent for certain marketing and non-essential cookies, and explicit consent where a specific activity requires it.
Where automated tools or AI-assisted systems are used to support customer service, fraud prevention or operational processes, such use is monitored and designed to ensure fair, lawful and proportionate outcomes.
Power-Hub may share data with payment providers, banks, delivery companies, suppliers, fulfilment partners, IT providers, support platforms, analytics providers, email platforms, fraud prevention providers, professional advisers, regulators and law enforcement where necessary.
Supplier-direct fulfilment may require customer delivery and order details to be shared with the relevant supplier, manufacturer, distributor or fulfilment partner so that products can be dispatched, tracked, returned or supported.
Where data is transferred outside the UK, we will use appropriate safeguards where required, such as adequacy decisions, approved contractual clauses or other lawful transfer mechanisms.
We keep personal data for as long as reasonably necessary for the purpose collected, including order fulfilment, accounting, tax, warranty, returns, legal claims, fraud prevention, product safety, support, trade account administration and regulatory obligations.
We use appropriate technical and organisational measures to protect personal data, including access controls, secure payment providers, monitoring, staff permissions and platform security measures. No system is completely secure, and customers must protect their own passwords and account access.
Where permitted, we may send marketing about Power-Hub products, promotions, trade services, new categories and related updates. Customers can unsubscribe from marketing emails using the unsubscribe link or by contacting support. Transactional and service messages relating to orders, accounts, delivery, returns and support may still be sent where necessary.
Subject to legal conditions, customers may have rights to access, correct, delete, restrict, object to processing, request portability, withdraw consent and complain to the UK Information Commissioner’s Office. To exercise rights, contact support@sitexdirect.com.