This Acceptable Use Policy applies to all Power-Hub website visitors, customers, trade account users, support users and anyone accessing www.power-hub.co.uk or related Power-Hub services.
The policy is designed to protect the website, customers, payment providers, suppliers, fulfilment partners, support channels and the wider Sitex Industrial Ltd business from misuse, fraud, disruption and unlawful activity.
Customers may use Power-Hub for legitimate browsing, purchasing, account management, product discovery, trade procurement, support, returns, warranty enquiries and lawful commercial activity consistent with the Terms and Conditions.
You must not use Power-Hub to commit fraud, upload malware, interfere with systems, scrape data without permission, harvest customer information, bypass restrictions, manipulate prices, abuse promotions, create fake accounts, impersonate others, post unlawful content, infringe intellectual property, send spam, attack the website, reverse engineer systems or engage in activity that harms Power-Hub, customers, suppliers or third parties.
Customers must not use accounts for unauthorised purchasing, payment abuse, false business information, unlawful resale, unauthorised export, chargeback abuse, internal procurement fraud, misuse of trade pricing or activity that creates risk for Power-Hub or Sitex Industrial Ltd.
Customers must communicate with support staff professionally and honestly. Abusive language, threats, harassment, repeated bad-faith complaints, false evidence, fraudulent claims or misuse of live chat, email or help centre tools may result in account restriction or refusal of service where appropriate.
You must not attempt to gain unauthorised access to the website, accounts, servers, checkout systems, payment systems, support systems or any connected platform. You must not test, scan, overload, disrupt or interfere with systems without written permission.
Where user reviews, questions, comments, images or other content are submitted, the content must be lawful, accurate, relevant and not misleading. You must not submit defamatory, abusive, offensive, discriminatory, fraudulent, infringing, confidential, private, spam-like or malicious content.
Power-Hub may remove, moderate, refuse or edit user content where necessary to protect customers, suppliers, the website, legal compliance or brand integrity.
Power-Hub may investigate suspected breaches of this policy and take appropriate action where necessary to protect the website, customers, suppliers, support channels and business operations. This may include account restriction, order cancellation, payment review, suspension, refusal of service or other proportionate measures depending on the issue.
Concerns about website misuse, account security, suspicious activity or unlawful content can be reported to support@sitexdirect.com.