Power-Hub | Company Compliance

1. Company Details

Trading name: Power-Hub
Website: www.power-hub.co.uk
Operated by: Sitex Industrial Ltd
Company Registration Number: 10610868
VAT Number: GB 261 6742 01
Registered address: Unit 4, Maplebank Poultry Farm, Knatts Valley Road, West Kingsdown, Kent, DA4 0JY
Support: support@sitexdirect.com
Help Centre: https://support.sitexdirect.com

2. About Power-Hub

Power-Hub is a specialist ecommerce website operated by Sitex Industrial Ltd. The store focuses on portable power, energy, charging, electrical accessories, backup power, power-related equipment and associated products for consumers, tradespeople, contractors, site teams and business customers.

Power-Hub is part of the wider Sitex Industrial Ltd trading environment, but it is presented as a distinct store with its own product focus and brand identity.

3. Customer Support

Customer support is provided through the Sitex Help Centre and support email. Customers should include order numbers, product details, photographs and a clear description of the issue when contacting support about delivery, returns, warranties or product concerns.

4. Payments, VAT and Invoices

Power-Hub is operated by Sitex Industrial Ltd, which is VAT registered under VAT Number GB 261 6742 01. VAT information will normally be shown at checkout and on invoices where applicable.

5. Delivery and Returns

Power-Hub may dispatch goods directly or through suppliers, manufacturers, distributors or fulfilment partners. Delivery timings may vary depending on stock location, supplier lead time, product size, product weight, carrier availability and delivery destination.

Power-Hub aims to provide a fair and transparent returns process for both consumers and business customers. Return eligibility depends on customer type, product type, condition, statutory rights, supplier requirements and the nature of the order.

6. Trade Accounts and Credit

Power-Hub may provide trade accounts and trade credit facilities to eligible business customers. Trade credit is not automatic and is governed by a separate Trade Credit Agreement where approved. Approved trade credit accounts operate on standard 30-day payment terms from invoice date unless different terms are confirmed in writing.

7. Product Compliance and Safety

Customers should read product instructions, safety warnings, manufacturer manuals and technical data before using electrical, battery, charging, lighting or power-related products. Where required, products should be installed, tested or maintained by suitably qualified professionals.

8. Trust and Compliance Summary

Power-Hub is operated by a UK registered company, is VAT registered, provides UK customer support through the Sitex Help Centre and maintains structured terms, privacy, cookie, delivery, returns, payments, trade account and credit documentation to support transparent ecommerce operations.