This Payments and Pricing Policy explains how Sitex Direct handles pricing, VAT, payment methods, fraud checks, credit balances, account payments, refunds, pricing errors and related payment matters. It applies to purchases made through Sitex Direct and should be read alongside the main Terms and Conditions, Trade Account Terms, Trade Credit Agreement, Returns and Refunds Policy and Marketplace Buyer Terms.
Sitex Direct operates across direct retail, trade accounts, supplier-direct fulfilment and marketplace selling. Payment and pricing treatment may therefore vary depending on the product type, customer type, seller, account status, payment method, quotation status and checkout configuration.
Prices may be displayed inclusive or exclusive of VAT depending on the website area, account type, customer type, trade settings, product type or display configuration. Customers should review the price, VAT treatment, delivery charge and total payable before placing an order.
Prices are shown in British Pound Sterling unless clearly stated otherwise. Product prices may change without notice before order acceptance due to supplier pricing, commodity movements, manufacturer updates, exchange rates, freight costs, stock position, promotional changes or marketplace seller adjustments.
Sitex Industrial Ltd is VAT registered under VAT Number GB 261 6742 01. Where VAT applies, VAT will normally be shown at checkout, on the invoice or within account documentation. VAT treatment may depend on product type, customer location, account status, seller arrangement and applicable tax rules.
Customers are responsible for ensuring that business billing details, VAT numbers and invoice information are accurate. Sitex Direct may not be able to amend invoice details after processing where tax, accounting or platform limitations apply.
Product prices do not include delivery charges, handling charges, installation, additional services, finance charges, remote area surcharges, pallet charges, hazardous handling charges, customs duties, import charges or other additional costs unless expressly stated.
Delivery charges are normally calculated or displayed before order submission where reasonably possible. Some supplier-direct, marketplace, heavy, oversized, palletised or special-order items may require manual confirmation of delivery cost before dispatch or order acceptance.
Sitex Direct may accept payment by debit card, credit card, PayPal, Apple Pay, Google Pay, bank transfer, approved trade credit, account credit or other payment methods shown at checkout. Available methods may vary by customer type, order value, product type, risk checks, seller, delivery address or account status.
Sitex Direct may withdraw or restrict payment methods where fraud risk, payment risk, chargeback history, account misuse, high-value orders, restricted products, credit concerns or operational issues arise.
Submitting payment details does not guarantee order acceptance. Payment may be authorised, captured, delayed, declined, refunded or subject to review depending on payment provider rules, fraud checks, stock availability, order acceptance, seller confirmation and internal controls.
Orders may be delayed or cancelled where payment is declined, payment authorisation fails, chargeback risk exists, payment is reversed, verification cannot be completed, customer details are inconsistent, or Sitex Direct reasonably suspects fraudulent or unauthorised activity.
Sitex Direct, payment providers, banks, finance providers and fraud prevention services may carry out security checks before approving payment or processing an order. These checks may include review of billing details, delivery details, device data, account history, order value, product type, payment source and transaction pattern.
Where a transaction is flagged for review, Sitex Direct may request additional verification, delay dispatch, require an alternative payment method, restrict delivery address changes, cancel the order or refund the payment. This protects customers, Sitex Direct, marketplace sellers and payment providers.
Trade account customers may be required to pay at checkout unless a separate trade credit facility has been approved. Trade pricing, quotations and business account access do not automatically create credit terms.
Where a trade credit facility is approved, invoice payment terms are governed by the applicable Trade Credit Agreement and account approval. Sitex Direct may place a trade account on hold where invoices are overdue, credit limits are exceeded, disputes remain unresolved or payment risk changes.
Where bank transfer is offered, orders may not be processed or dispatched until cleared funds are received and allocated. Customers must use the correct payment reference and should not assume that stock is reserved until payment has cleared and the order has been accepted.
Sitex Direct is not responsible for delays caused by incorrect references, bank processing times, incomplete payment information or payments sent from unverified sources.
Sitex Direct aims to keep pricing accurate, but pricing errors may occur due to supplier data, marketplace feeds, website issues, tax calculation errors, promotion errors, currency data, manual input errors or system faults. If an obvious or material pricing error affects an order, Sitex Direct may contact the customer to confirm whether they wish to proceed at the corrected price or cancel the affected item.
Sitex Direct may cancel orders affected by obvious or material errors even where an order acknowledgement has been issued. If payment has already been taken for a cancelled item, the relevant amount will normally be refunded using the original payment method unless another lawful arrangement applies.
Promotional codes, discount codes, trade offers, account offers, bundle pricing, email offers, clearance pricing and limited-time promotions are subject to availability and the applicable conditions of the offer. Promotions may be amended, withdrawn, restricted or refused where misuse, fraud, technical error, pricing error or breach of terms is identified.
Promotions cannot normally be applied retrospectively to previous orders. Some products, categories, marketplace seller products, supplier-direct products, trade pricing, quotations, clearance lines or credit account purchases may be excluded from promotions.
Refunds are normally issued to the original payment method unless Sitex Direct agrees or is required to use another method. Refund timing may depend on inspection, seller confirmation, supplier approval, return receipt, payment provider processing, bank processing and fraud checks.
Where an order was paid using account credit, gift credit, store credit, voucher or mixed payment methods, refunds may be returned in the same or equivalent form. Sitex Direct may set off refunds or credit balances against outstanding amounts owed where permitted by law or account terms.
Customers should contact Sitex Direct before raising a chargeback or payment dispute so that the issue can be investigated and resolved where possible. Unfounded chargebacks, duplicate refund claims, abusive disputes or payment reversals may result in account restrictions, cancellation of future orders or referral to recovery processes where sums remain owed.
Marketplace sellers and suppliers may be asked to provide evidence such as dispatch confirmation, tracking, delivery proof, product records, return inspection results or customer communication to assist with dispute defence.
Invoices, order confirmations and payment records may be provided electronically. Customers are responsible for downloading, saving and checking invoices and account documents. Business customers should ensure that billing details are correct before order submission.
Sitex Direct may retain transaction records for accounting, tax, fraud prevention, legal, warranty, marketplace, customer service and compliance purposes in accordance with its Privacy Policy and legal obligations.
This Payments and Pricing Policy operates alongside the Sitex Direct Terms and Conditions, Trade Account Terms, Trade Credit Agreement, Returns and Refunds Policy, Delivery and Fulfilment Policy, Marketplace Buyer Terms and any applicable seller, supplier or quotation terms.