Item | Details |
|---|---|
Trading name | Sitex Direct |
Legal operator | Sitex Industrial Ltd |
Company Registration Number | 10610868 |
VAT Number | GB 261 6742 01 |
Registered address | Unit 4, Maplebank Poultry Farm, Knatts Valley Road, West Kingsdown, Kent, DA4 0JY |
Website | |
Support email | support@sitexdirect.com |
Help Centre |
Sitex Direct is a UK ecommerce and marketplace platform operated by Sitex Industrial Ltd. The website supplies products for customers, tradespeople, businesses, contractors, procurement teams and specialist buyers.
Product categories may include tools, construction supplies, industrial products, electrical accessories, lighting, workwear, safety products, consumables, cables, tapes, portable power products, audio equipment and related goods.
Some products are sold directly by Sitex Direct. Other products may be supplied by approved marketplace sellers, suppliers, distributors, manufacturers or fulfilment partners. Where applicable, seller, fulfilment or marketplace information may be shown on product pages, order confirmations, invoices or support communications.
Customers can contact Sitex Direct through the Sitex Help Centre, email support and available live chat channels. Support may assist with order enquiries, product questions, delivery updates, returns, warranty issues, marketplace order questions, trade account support and general website enquiries.
Support route: For the fastest response, customers should include their order number, product SKU, email address used at checkout, photographs where relevant, and a clear description of the issue.
VAT treatment may depend on the customer type, product type, account settings, seller arrangement and checkout configuration.
Where VAT applies, VAT information will normally be shown at checkout and/or on the invoice. Sitex Industrial Ltd is VAT registered under VAT number GB 261 6742 01.
Accepted payment methods may include card payments, PayPal, Apple Pay, Google Pay, bank transfer, trade account facilities, approved credit accounts or other payment options shown at checkout.
Delivery Service Commitment:
Orders are typically processed within 1–2 working days unless stated otherwise.
In-stock items aim to dispatch within the advertised lead times.
Supplier-direct and marketplace items follow supplier or seller-specific timelines.
Tracking is provided where available.
Customers are notified of material delays where reasonably possible.
While delivery dates are estimates unless expressly guaranteed, Sitex Direct aims to provide a reliable and transparent delivery experience across all order types.
Delivery options, charges and estimated lead times may vary depending on product availability, warehouse location, marketplace seller, supplier-direct fulfilment, courier restrictions, product size, product weight, hazardous classification or delivery postcode.
Orders containing products from multiple suppliers, sellers or warehouses may arrive in separate consignments. Some products may be dispatched directly by suppliers, distributors, manufacturers or approved marketplace sellers.
Returns approach: Sitex Direct aims to provide a fair and transparent returns process for both consumers and business customers, with clear guidance provided before and after purchase where applicable.
Returns and refunds are handled according to the customer type, product type, seller type, return reason, product condition and applicable legal rights. Consumers may have statutory cancellation rights for many online purchases, subject to legal exceptions.
If an item arrives faulty, damaged, incorrect or incomplete, customers should contact support as soon as possible and provide photographs or supporting evidence where available.
Returns address: Sitex Industrial, Unit 4, Maplebank Poultry Farm, Knatts Valley Road, West Kingsdown, Kent, DA4 0JY.
Sitex Direct may operate as a marketplace for approved third-party sellers. Marketplace sellers may be responsible for product listings, pricing, stock availability, dispatch, delivery, returns, warranties, customer service and product compliance for their products.
Sitex Direct may provide platform support, checkout facilities, customer service coordination, dispute handling and marketplace standards. Sitex Direct may also intervene where necessary to protect customers, resolve disputes, enforce marketplace rules or comply with legal obligations.
Sitex Direct may provide trade accounts, business accounts, bulk order support, quotations, trade pricing, staff permissions and credit facilities to eligible business customers.
Trade account approval is not automatic. We may request business details, company registration details, VAT information, trading references, identity information, credit checks or other evidence required to assess account eligibility.
Sitex Direct processes personal data to operate the website, manage accounts, process orders, take payments, deliver goods, provide customer support, handle returns, prevent fraud, operate marketplace services and send marketing where permitted.
Customers should read the Privacy Policy and Cookie Policy for full details of how personal data and cookies are used.
Customers should read all manufacturer instructions, product labels, safety warnings, technical documents and compatibility information before use. Products must be selected, installed, used, maintained, stored and disposed of safely and lawfully.
For electrical, battery, power, industrial, construction, PPE, hazardous, safety-critical or specialist products, customers should seek qualified professional advice where required. Product images and descriptions are provided for guidance and may be updated or corrected where necessary.
UK registered company
Operated by Sitex Industrial Ltd, company number 10610868.
VAT registered
VAT Number: GB 261 6742 01.
UK support route
Support is available through the Sitex Help Centre and support@sitexdirect.com.
Marketplace controls
Approved sellers are expected to meet marketplace listing, fulfilment, customer service and compliance standards.
Returns process
Returns, faulty goods and refund requests are handled through account tools and customer support channels.
Data protection
Personal data is handled under Sitex Direct privacy and cookie policies.