Buying from our websites Sitex Direct and Power-Hub is simple. Browse categories, search for the item you need, open the product page, choose any required options, add the item to your basket, and continue to checkout.
This guide explains each step, from browsing products to completing checkout and receiving your order confirmation.
When you first visit the website www.sitexdirect.com or www.power-hub.co.uk, you can start by exploring the homepage, product categories, or using the search bar.
You may see:
featured products
product categories
latest arrivals
special offers
account and basket links
These sections are there to help you quickly find what you need
There are several ways to locate a product.
Use the main menu to explore product categories and subcategories.
If you already know what you want, type in a product name, keyword, brand, or item code.
On category pages, you may be able to filter products by:
price
size
colour
brand
availability
product type
Click on any product to open the full product page.
This page may include:
product name
images
price
description
specifications
variations or options
stock status
delivery details
Always review the product details carefully before adding an item to your basket.
Some products require you to choose options before buying.
These may include:
size
colour
style
material
pack quantity
product variation
Make sure you select the correct option before continuing.
When you are ready, click the Add to Basket or Add to Cart button.
After adding a product, the website may:
show a confirmation message
update the basket icon
open a mini basket
give you the option to continue shopping or go to checkout
You can repeat this process until you have added all the products you need.
Go to the basket page to check your items before checkout.
From here you can usually:
review selected products
update quantities
remove products
apply a discount or promo code
check totals
This is the best time to make sure your order is correct before proceeding.
When you are ready, click Proceed to Checkout.
Depending on the website setup, you may be able to:
check out as a guest
sign in to your account
create a new account
Creating an account can make future purchases easier and may help you track orders more efficiently.
At checkout, enter your billing information.
This may include:
full name
company name
billing address
email address
phone number
Please make sure your email address is correct, as order confirmations and updates are usually sent there.
If your order needs to be shipped, enter the delivery address.
Check that the following are correct:
recipient name
address
postcode
country
delivery instructions, if available
If your billing and delivery details are the same, you may be able to use the same address for both.
You may be offered one or more delivery options, such as:
standard delivery
express delivery
next day delivery
local collection
trade delivery options
Choose the option that best suits your needs.
Before making payment, review the order summary carefully.
This typically includes:
products ordered
quantities
subtotal
shipping cost
VAT or tax, if applicable
total amount due
Check everything carefully before placing your order.
The website may offer secure payment options such as:
debit card
credit card
digital wallet payments
account payment options
finance or split payment options, if available
Select your preferred payment method and follow the instructions on screen.
Once you have checked everything, click the final button to submit your order.
This button may say:
Place Order
Complete Purchase
Pay Now
Submit Order
Do not refresh or leave the page while your payment is being processed.
After your order has been placed successfully, you should see a confirmation page and receive an order confirmation email.
This will usually include:
your order number
order summary
billing and delivery details
payment confirmation
Keep this email for future reference.
After purchase, updates may be available through:
your account dashboard
order confirmation emails
dispatch emails
courier tracking links
Typical order stages may include:
order received
processing
dispatched
completed
If you created an account, you may be able to:
view previous orders
track current orders
update your personal details
save addresses
reorder products
download invoices, if available
This can make future shopping much faster and easier.
If you need support before or after placing an order, the website may provide:
live chat
contact forms
phone support
email support
FAQs
delivery and returns information
Use these options if you need help with products, payments, delivery, or your order.
Before you buy, it is a good idea to review the returns policy.
This can help you understand:
whether returns are accepted
how long you have to return an item
refund conditions
any exclusions
return instructions
To make your purchase easier:
use search if you know exactly what you need
double-check product options
review your basket before checkout
make sure your billing and delivery details are correct
use a valid email address
keep your order confirmation email safe
Buying on our website is designed to be straightforward. Simply browse products, review the details, add items to your basket, complete checkout, and wait for your confirmation and delivery updates.
If you buy regularly, creating an account can make the process even easier.