Sitex Mind AI is our automated assistant designed to help you get answers quickly, guide you to the right support option, and help you shop with confidence.
Sitex Mind can:
Point you to the most relevant Help Centre guides and articles
Answer common questions (orders, delivery, returns, account help, general policies)
Provide product information (features, specifications, compatibility guidance, and use-case suggestions) across 80,000+ products available on sitexdirect.com, power-hub.co.uk, sitextapes.com, and sitexcableties.com
Help with pricing-related queries (explaining pricing shown on the site, highlighting offers where applicable, and guiding you to the correct product page for current prices)
Act like a personal shopper assistant, helping you narrow down options and choose the right product for your needs
Gather key details so your request can be handled faster if a support agent needs to step in
Sitex Mind uses the information you type, plus relevant Help Centre content and product context, to generate suggestions and answers. It’s built to be helpful and fast, but it may occasionally need clarification.
If something doesn’t look correct:
Ask a follow-up question (the AI improves with more detail), or
Request a human agent and we’ll route your conversation to the right team
Prices, stock, and product details can change. Always refer to the current product page and checkout for the latest information.
Sitex Mind provides general guidance and support. For safety-critical topics (for example electrical safety, load ratings, installation compliance), please ask for confirmation from a live support agent before acting.