Sitex Mind is available to help immediately, but sometimes you’ll need a real person — and we’ve made that easy.
Your question is complex, unusual, or needs investigation
You need order-specific help (changes, returns status, refunds, delivery issues)
A warranty/fault issue needs a structured support process
You need hands-on product advice, bulk/trade help, or a confirmation on a recommendation
The AI cannot confidently resolve the request
You ask to speak to a person
When an agent joins, they can view the conversation so far, meaning you don’t have to repeat everything. If the agent needs more details, they’ll ask a few quick questions to confirm the issue and next steps.
We aim to respond as quickly as possible. Response times can vary depending on:
time of day
ticket volume
the type of request (some issues need extra checks)
Include:
order number (if relevant)
product name/SKU or a product link (if relevant)
what you’re trying to achieve (the job/use case)
photos/screenshots (if it’s a fault/fitment issue)