We take privacy seriously. Sitex Mind is designed to use only what it needs to help answer your question.
Sitex Mind may process:
The text you type into the chat
Any information you choose to share (order numbers, product details, photos/attachments)
Support context required to help answer your request (for example which page or help topic you’re using)
Where available and relevant, it may also use limited account or order context to provide better support — for example helping you locate an order, confirm an item, or guide you to the right product and pricing page — but only to help with your request.
It does not “listen” to your device microphone
It does not access your payment details
It does not make legal or similarly significant decisions about you without human involvement
To improve accuracy and reduce errors, we may review conversation logs:
to improve support quality
for training, safety, and troubleshooting
in anonymised or aggregated form where possible
If you prefer not to use AI support, you can request a live agent.
For full details about how we handle personal data, please see our Privacy Policy.