Which Website Should I Order From?

Choose the site that best matches the product category you need. Sitex Direct is the broader ecommerce and marketplace environment for industrial, site, and trade purchasing, while Power-Hub focuses on portable power and related electrical solutions.

If you are unsure, compare the product range, support content, and trade options on each site. Where an item is specialist, brand-led, or category-led, the most focused site is usually the best place to start.

Which site to use for what

Stock note: Products sold across our sister sites are fulfilled from our main operation at Sitex Direct, helping keep dispatch and support consistent.

Trade Accounts (Sitex Direct & Power-Hub)

If you have a trade account, you should place trade orders through Sitex Direct or Power-Hub. Once you log in, your trade pricing and any account-specific terms will automatically be reflected across eligible products (where applicable). If you can’t see your trade prices after logging in, contact us and we’ll help verify your account and access.

How support works

One Help Centre for all

This Help Centre supports all Sitex stores and services, so you can get help in one place no matter which site you ordered from.

Sitex Mind AI can guide you

Sitex Mind AI can act as a personal shopper and support assistant—helping you find products, compare options, and point you to the right answers quickly.

Live agents can join for complex issues

If something needs a human touch (returns, delivery issues, account changes, trade queries, complex product questions), a live agent can join the conversation.

What to include when contacting support

To help us resolve your request faster, please include:

f something needs a human touch (returns, delivery issues, account changes, trade queries, complex product questions), a live agent can join the conversation.

List of Sitex ecosystem sites

You can visit either of the below by clicking on the links: