Help Centre
About & Getting Started
Choosing the Right Sitex Site (5)
How to Buy on Our Websites
Which Website Should I Order From?
Sitex Industrial: A Journey of Transformation
Sitex Direct vs Power-Hub
Request a Quick Quote
Sitex Direct (11)
Who Is Sitex Direct?
Our Vision
Become a Vendor with Sitex Direct
Sitex Marketplace
SourceLink: Specialised Product Sourcing & RFQ Support
SourceLink: Customer Guide & Service Overview
Power-Hub (4)
Who is Power-Hub?
What Power-Hub Sells
Why Buy From Power-Hub?
Delivery and Support on Power-Hub
Sitex Mind AI (5)
What is Sitex Mind AI?
How Sitex Mind works
When a live agent joins
What data the AI uses (privacy)
Founder & Ecosystem Architect
Trade Guy Community (5)
How Community Accounts Work
Reporting Content or Issues
About Trade Guy
Community Rules & Posting Guidelines (TradeGuy)
How to Ask a Question (and get better answers)
Sitex Tapes & Cable Ties (6)
Who is Sitex Tapes?
Who is Sitex Cable Ties?
Choosing the Right Cable Tie: A Buyer’s Guide
Why Separate Sites Exists for Tapes & Cable Ties?
Trade and Bulk Ordering Options
What Products We Supply
Using The Ecommerce System
Your Account (7)
How to Create an Account
How to Log In
How to Reset Your Password
How to Update Your Account Details
How to Add or Change Delivery Addresses
How to Add or Change Billing Address
Finding Products (6)
How to Search for Products
How to Use Filters and Categories
How to Read a Product Page
Understanding Product Variations and Options
How to Check Stock Availability
How to Compare Products
Cart and Checkout (8)
How to Use Promo Coupon Codes
How Checkout Works
Choosing Delivery Options at Checkout
Adding PO Numbers or Order References
Payment Methods We Accept
What Happens After You Place an Order
Orders and Tracking (7)
Returns Policy
How to Reorder a Previous Purchase
Understanding Order Statuses
Why an Order May Be Delayed
Why an Order May Be Split into Multiple Deliveries
How to View Your Orders
Invoices and Documents (4)
How to Download Invoices
How to View Statements
VAT and Pricing Explained
Downloading Order Confirmations
Troubleshooting (7)
Why Can’t I Log In?
Why Can’t I See My Trade Prices?
Why Is a Product Showing as Out of Stock?
Why is Checkout Not Working?
Why Has My Order Been Split?
Website Browser and Mobile Troubleshooting
Trade Accounts
Getting Started (6)
What Is a Trade Account?
How to Apply for a Trade Account
What Happens After You Apply?
Trade Account Approval Process
Trade Credit Overview
What Documents May Be Required?
Trade Account Features (7)
Why Prices May Look Different on Your Account
Trade Roles and Permissions Explained
Managing Multiple Users on One Account
How B2B Works on Our Website
Viewing Your Trade Prices
Trade-Only Products Explained
Trade Pricing and Payments (7)
VAT on Trade Orders
Discounts and Pricing Rules
How Trade Pricing Works
Retail Price vs Trade Price Explained
Credits Accounts vs Card Payments
Payment Terms Explained
Account Management (5)
How to Update Your Company Information
How to Change Billing Details
How to Request Changes to Your Account
Why Your Account May Be on Hold
How to Contact the Accounts Team
Documents and HIstory (4)
Downloading Invoices and Statements
Reordering from Past Purchases
Account and Order References Explained
Viewing Previous Orders
Sitex Direct Help
Buying on Sitex Direct (8)
What is the minimum order value?
Returns and Refunds on Sitex Direct
How to Buy on Sitex Direct
How to Find the Right Products
Trade Pricing on Sitex Direct
Delivery Options on Sitex Direct
Marketplace and Multi-Supplier Orders (3)
Ordering from Multiple Suppliers on Sitex Direct
Why Sitex Direct Orders Can Arrive Separately
Why your order may be split
Trade and Business Buying (4)
Applying for a Trade Account on Sitex Direct
Using Trade Pricing on Sitex Direct
Credit Accounts and Payment Terms
Managing Staff Users on Your Trade Account
Power-Hub Help
Getting Started (5)
Returns and Refunds on Power-Hub
Creating an Account on Power-Hub
How to Buy on Power-Hub
Trade Pricing on Power-Hub
Delivery and Lead Times on Power-Hub
Products and Ordering (5)
Finding the Right Electrical Products
Understanding Product Specifications
Checking Compatibility Before Ordering
Bulk Ordering for Projects
Requesting Help Before Purchase
Accounts and Orders (4)
Downloading Invoices
Contacting Power-Hub Support
Tracking Your Power-Hub Order
Viewing Past Orders
Sitex Tapes & Sitex Cable Ties Help
Getting Started (5)
How to Buy from Sitex Tapes & Cable Ties
Finding the Right Tape or Cable Tie
Bulk Ordering and Trade Ordering
Delivery and Lead Times
Returns and Support
Products (4)
Choosing the Right Tape
Product Sizes, Materials, and Uses
Bulk Pack Quantities Explained
Choosing the Right Cable Tie
Marketplace
Information (10)
About The Marketplace
What is ONBOARD?
Why Marketplace Orders May Be Split
Delivery Times for Marketplace Orders
Tracking Marketplace Orders
Buying Through the Sitex Marketplace
Suppliers and Vendors (19)
Become a Vendor on the Marketplace
Supplier Support and Service Standards
Supplier Fulfilment Expectations
How Orders Are Routed to Suppliers
Managing Your Supplier Catalogue
Supplier OnBoarding Process
RFQ and Product Sourcing
RFQ and Source.Link Service (5)
How to Submit an RFQ
Source.Link Service
What Happens After You Submit a RFQ
Product Sourcing Support Explained
Typical RFQ Response Times
Sitex Mind AI (SITI) Help
Overview (5)
Privacy and Security
About Sitex Mind AI (SITI)
How Sitex Mind AI Works
When a Live Agent Joins
What Data the AI Uses
Resources & Policies
General (5)
Double Discount Promotion Explained
Why Didn’t My Double Discount Apply?
How to Use the Workwear Size Chart
Sitex Help Centre & Knowledge Base Overview
Six Apps. Three Brands. One Ecosystem — Launching July 2026
Sitex Direct - Terms and Policies (14)
Trade Credit Overview
Sitex Direct | Terms & Conditions
Sitex Direct | Privacy Policy
Sitex Direct | Compliance
Sitex Direct | Returns & Refund Policy
Sitex Direct | Marketplace Buyer Terms
Power-Hub - Terms and Policies (11)
Trade Credit Overview
Power-Hub | Terms and Conditions
Power-Hub | Privacy Policy
Power-Hub | Returns and Refunds Policy
Power-Hub | Trade Credit Agreement
Power-Hub | Trade Account Terms